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Network and Systems Specialist

2 weeks ago

Klang, Selangor, Malaysia GHL Systems Berhad Full time
Job Summary

GHL Systems Berhad is seeking a highly skilled Network and Systems Specialist to join our team. As a Network and Systems Specialist, you will be responsible for providing support including installation, configuration, upgrade, patching, and maintenance services on various products and services.

You will also be responsible for monitoring alerts and events, performing troubleshooting, diagnostic, fixing, and recovery of system software and hardware issues to ensure they meet business expectations in terms of SLA and performance.

Key Responsibilities:
  • Provide product and operational training to customers, partners, and operational engineers/technicians.
  • Perform product demo, system implementation, and support for customers within Malaysia and overseas.
  • Standby 24x7 in providing system maintenance and support.
  • Prepare test scripts and perform system testing for related products.
  • Prepare and maintain documentations including operation guides, configuration guides, troubleshooting guides, and training materials.
  • Assist in any ad-hoc tasks and additional responsibilities assigned by the immediate superior.