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Hotel Operations Manager

2 months ago

Kuching, Sarawak, Malaysia Marriott International Full time
Job Summary

As a strategic business leader, you will oversee the operations of a Marriott International property, driving guest satisfaction and financial performance. You will lead a team of department heads and executive committee members to develop and implement the operations strategy, ensuring alignment with the brand's service strategy and initiatives.

Key Responsibilities
  • Managing Profitability and Departmental Budgets
    • Develop and implement strategies to drive guest satisfaction and financial results.
    • Review financial reports and statements to identify areas for improvement.
    • Work with direct reports to establish ways to improve departmental financial performance.
    • Identify and analyze operational challenges and develop solutions to prevent reoccurrence.
  • Managing Property Operations
    • Develop and implement operational strategies aligned with the brand's business strategy.
    • Communicate a clear and consistent message regarding operational goals to produce desired results.
    • Ensure brand and regional business initiatives are implemented and communicate follow-up actions to the team.
  • Leading Property Operations Teams
    • Establish a vision for product and service delivery on property.
    • Champion the brand's service vision for product and service delivery and ensure alignment amongst the property leadership team.
    • Ensure employees are treated fairly and equitably.
  • Managing and Conducting Human Resources Activities
    • Observe service behaviors of employees and provide feedback to individuals and/or managers.
    • Hire operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership.
    • Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales and marketing, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales and marketing, or related professional area.