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Transformation and Change Management Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
About the Position:

We are looking for a highly experienced Senior Process Consultant to join our team and drive transformation in Global Operations (Ops). As a key member of our team, you will be responsible for managing complex transformation programs, leading cross-functional teams, and driving business growth through process excellence.

Your Key Responsibilities Will Include:

  • Developing and implementing process transformation strategies to improve operational efficiency and effectiveness.
  • Leading large-scale process improvement initiatives, driving cultural change, and fostering a culture of continuous improvement.
  • Collaborating with stakeholders to identify and prioritize business opportunities, developing and executing plans to deliver process improvements.
  • Designing and implementing effective communication and training programs to ensure successful adoption of new processes.
  • Mentoring and coaching process analysts to develop their skills and expertise.
  • Staying up-to-date with industry trends, best practices, and emerging technologies to continuously improve process efficiency and effectiveness.