Senior IT Service Management Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

Job Description

We are seeking a highly skilled Senior IT Service Management Specialist to join our in-house ServiceNow team. As a key member of our team, you will play a crucial role in ensuring the stable operations and continuous development of the ServiceNow platform.

Your Responsibilities:

  1. Develop and update ITSM modules incl. Incident, Problem, Change, Service Requests, Knowledge, Reports & Dashboards, Security Operations, and integrations like LDAP, SSO, REST API & SOAP etc
  2. Design and implement complex workflows using Flow Designer and Workflow editor
  3. Collaborate with cross-functional stakeholders to guide and co-define development tasks, while supporting and sharing knowledge with the ServiceNow colleagues
  4. Participate in designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor, in line with established standards

About Us

Ørsted A/S is a global leader in renewable energy, and we are committed to developing and delivering sustainable world-class IT solutions.



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