Financial Services Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

Shopee is a leading global consumer internet company that offers innovative digital financial solutions. Our mission is to improve the lives of individuals and businesses in Southeast Asia and Taiwan by delivering exceptional financial services through technology.

About the Job:
  • We're seeking a highly skilled Collections Supervisor to lead our team of collections agents and develop effective collection strategies, policies, and procedures to minimize delinquency rates and optimize collections efforts.
  • The ideal candidate will have a Bachelor's degree in finance, accounting, or a related field, 3+ years of experience in collections management or call center operations, and strong knowledge of collections practices, regulations, and industry trends.

Key responsibilities include monitoring and evaluating collections performance metrics, conducting regular performance reviews, and collaborating with other departments to streamline collections processes.

Requirements:
  • Excellent communication and negotiation skills, with a proven ability to build and maintain positive relationships with clients.
  • Strong analytical and problem-solving skills, with a demonstrated ability to develop and implement effective collections strategies.
  • Experience managing a team of collections specialists.
  • Proficiency in Microsoft Excel and other financial software applications.


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