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Senior Team Lead

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
About the Role

Teleperformance is seeking a Senior Team Lead to join our team. As a Senior Team Lead, you will be responsible for managing day-to-day operations and ensuring that all requirements and SLAs are met.

You will work closely with Vendor Account Management / Business Development to identify and resolve Service delivery issues, and implement preventative measures.

You will also be responsible for establishing the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources.

Additionally, you will provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents.

Key Responsibilities:

  • Manage day-to-day operations and ensure compliance with requirements and SLAs
  • Work with Vendor Account Management / Business Development to identify and resolve Service delivery issues
  • Establish Vendor infrastructure necessary to perform the Services
  • Provide exceptional people management and mentorship to team members
Qualifications

To be successful in this role, you will need:

  • Bachelor's degree or equivalent diploma
  • Dynamic leader with experience and passion for managing large and diverse teams
  • 8+ years of experience in operations, preferably in BPO/ITES industry
  • 5+ years of people management experience, including managing team leaders
  • Excellent written and verbal communication skills