Business Analyst

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

We are seeking a Business Analyst - Corporate Digital Channels to join our team at OCBC Bank.

The successful candidate will have a deep understanding of business processes and be able to articulate use-cases/user-stories for identified features/capabilities for our platforms.

Key Responsibilities:
  • Collaborate with agile team members to deliver wireframes, user journeys, product backlog, and other artifacts as needed to support technical design and development.
  • Manage modification and enhancements of existing products to address emerging business, user, or regulatory needs, and optimize product value based on feedback.
  • Manage system issues escalated by customers or frontlines to ensure timely resolution and closure within SLA.
  • Maintain regular engagement with key stakeholders, regulators, and technology partners to define and refine our platforms with supporting processes end-to-end.
  • Work closely with IT on release management, identify pre/post rollout implementation activities and support required.
Requirements:
  • Demonstrate passion for transformative user experiences.
  • Good understanding and breadth of transaction banking/cash management products and services, particularly in apply, payments, or collections.
  • Prior experience in corporate digital channels will be highly desired.
  • Experience in managing a product line in a fintech company or delivering a suite of digital platforms/connectivity will be an added advantage.
  • Strong communication and negotiation skills, and ability to build strong partnerships with product partners to obtain buy-in.

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