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IT Infrastructure Technician

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SPERTON Malaysia - Where Great People Meet Full time

SPERTON Malaysia - Where Great People Meet is seeking an experienced IT Infrastructure Technician to join our team.

Job Summary:

The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Investigate and resolve production issues promptly.
  • Manage and respond to users in a timely manner.
  • Log incident tickets for production issues and user queries.
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Ensure system availability as per respective agreed SLA.
  • Perform daily end-of-day execution for supported applications.
  • Conduct annual DR exercises for supported applications.
  • Provide support to System Engineers on server-level patches/upgrade as and when applicable.
Requirements:
  • A minimum of 5 years of hands-on application support experience in the banking industry.
  • Technical expertise in Murex Datamart/Control-M.