Digital Banking Operations Expert
22 hours ago
Company Overview
OneConnect Financial Technology is a cutting-edge fintech company in Asia, dedicated to providing innovative solutions for financial institutions.
Job DescriptionMain Responsibilities
- Manage incidents promptly and efficiently to minimize their impact on our customers.
- Provide top-notch technical support to customers via various channels, including tickets, chat, and email.
- Collaborate with cross-functional teams to identify and resolve problems that affect our operations.
- A minimum of 4 years of experience in IT, with a focus on Service Desk and Incident Management.
- Proficiency in digital core banking projects, such as eKYC, mobile apps, origination, deposits, loans, credit cards, and payments.
- Bilingual skills in Chinese and English, with excellent communication and interpersonal abilities.
- QA/Testing experience is mandatory.
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