Digital Banking Operations Expert

22 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia OneConnect Financial Technology Full time

 

Company Overview

OneConnect Financial Technology is a cutting-edge fintech company in Asia, dedicated to providing innovative solutions for financial institutions.

 

Job DescriptionMain Responsibilities
  • Manage incidents promptly and efficiently to minimize their impact on our customers.
  • Provide top-notch technical support to customers via various channels, including tickets, chat, and email.
  • Collaborate with cross-functional teams to identify and resolve problems that affect our operations.
Essential Requirements
  • A minimum of 4 years of experience in IT, with a focus on Service Desk and Incident Management.
  • Proficiency in digital core banking projects, such as eKYC, mobile apps, origination, deposits, loans, credit cards, and payments.
  • Bilingual skills in Chinese and English, with excellent communication and interpersonal abilities.
  • QA/Testing experience is mandatory.


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