Salesforce Product Manager

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Product Owner to join our team. As a key member of our digital product team, you will play a critical role in shaping the future of our Salesforce-based products and services.

Your primary responsibility will be to define and execute the product vision, ensuring alignment with business goals and market requirements. You will work closely with sales teams, customers, and other stakeholders to drive adoption and maximize value across markets.

Key Responsibilities
  • Product Roadmap and Stakeholder Collaboration:
    • Define and execute the product vision and roadmap, ensuring alignment with business goals and market needs.
    • Partner with sales teams, customers, and other stakeholders to drive adoption of the digital products and maximize value across markets.
    • Facilitate cross-functional collaboration to ensure product initiatives address user requirements and deliver a consistent global presence.
  • Customer Relationship Management (CRM) Management:
    • Drive end-to-end management and development of Salesforce CRM platform, ensuring seamless functionalities and experience for Sales Managers, Sales Support, Marketing, and Operations.
    • Collaborate with product team and other stakeholders to deliver sales cycle and pipeline management features, process automations, and integrations with internal systems (SAP and eCommerce) and external platforms.
    • Ensure platform scalability and alignment with global and regional requirements to support diverse market needs.
    • Continuously optimize the platform's performance by analyzing user behavior, monitoring outcomes, and implementing improvements.
  • Agile Product Management:
    • Manage backlog grooming, sprint planning, and review ceremonies to ensure high-quality, customer-centric deliverables.
    • Collaborate with Agile teams to prioritize features, resolve blockers, and deliver incremental value aligned with business priorities.
    • Own the product backlog, refinement, and prioritization of user stories based on evolving business needs and market opportunities.
    • Maintain regular communication and transparency with stakeholders via sprint demos, progress updates, and actionable insights.
Leadership Responsibilities
  • Roadmap Alignment:
    • Develop and refine the product roadmap to meet business objectives and drive digital transformation.
  • Cross-Functional Collaboration:
    • Partner with multicultural teams across regions, ensuring alignment amongst users and stakeholders.
  • Innovation Driver:
    • Facilitate continuous improvement by exploring emerging technologies and implementing features.
  • Stakeholder Engagement:
    • Collaborate with internal teams and external partners to align product priorities.
  • Delivery Management:
    • Prioritize product backlog and optimize resources to deliver features within set timelines.
  • Risk Mitigation:
    • Identify potential risks in product development or adoption, and proactively implement solutions to address challenges.
  • Performance Monitoring:
    • Establish and track performance indicators, ensuring continuous improvements and measurable success.
Functional Skills and Knowledge
  • Platform Proficiency:
    • Salesforce Sales Cloud, Service Cloud, Pardot, PIM systems, UI/UX design, JIRA, and sales productivity solutions.
  • Product Architecture:
    • Solution Design, System Integrations, and Automations & Workflows.
  • Development Methodologies & Tools:
    • Agile, Lean, Waterfall, JIRA, Salesforce (SAP ERP & Hybris is a plus).
  • Technology Insight:
    • Emerging technologies, solutions, and tools.
  • Data & Analytics:
    • Handle, interpret, and manage data to obtain insights.
  • Problem Solving:
    • Analytical and problem-solving skills with an operational mindset and execution.
Soft Skills
  • Hands-on Product Owner:
    • Knowledge in Salesforce ecosystems, solution design, integrations, and technology assessments.
  • Customer-first Mindset:
    • Drive digital products that are scalable, efficient, user-friendly, while increasing business agility.
  • Solution-oriented Approach:
    • Resolve challenges efficiently with practical, innovative, and scalable solutions.
  • Understanding of Processes:
    • Driving solutions around user requirements while working in Agile teams.
  • Strong Written and Verbal Communication Skills:
    • Able to communicate effectively with stakeholders at various levels.
Qualification and Experience
  • Bachelor's Degree:
    • Business, Marketing, Computer Science, Engineering, or related field (master's degree is a plus).
  • Minimum 5 Years Working Experience:
    • With 2-3 years in CRM management, business analysis, and software delivery, preferably with experience in managing or being part of Sales Operations or Sales Enablement teams.
  • Experience Understanding Business Context:
    • Collaborating with teams in delivering value to business users and customers.
  • Experience Working in Agile Environments:
    • Managing product backlogs and alignment with cross-functional teams.

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