Incident Response Lead
5 days ago
Net2Source Inc. needs an Incident Response Lead to oversee its incident response process.
Duties- Ensure adherence to ITIL best practices, including incident, problem, and change management.
- Document troubleshooting steps, resolutions, and standard operating procedures (SOPs).
- Drive continuous improvement initiatives to enhance system reliability and efficiency.
The ideal candidate will have strong leadership qualities, excellent analytical and problem-solving skills, and solid communication and stakeholder management abilities.
Experience with ITSM tools like ServiceNow or Remedy is an asset.
Requirements- Leadership qualities with a focus on team development and collaboration.
- Strong understanding of ITIL processes, including incident, problem, and change management.
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