Incident Response Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

Net2Source Inc. needs an Incident Response Lead to oversee its incident response process.

Duties
  • Ensure adherence to ITIL best practices, including incident, problem, and change management.
  • Document troubleshooting steps, resolutions, and standard operating procedures (SOPs).
  • Drive continuous improvement initiatives to enhance system reliability and efficiency.

The ideal candidate will have strong leadership qualities, excellent analytical and problem-solving skills, and solid communication and stakeholder management abilities.

Experience with ITSM tools like ServiceNow or Remedy is an asset.

Requirements
  • Leadership qualities with a focus on team development and collaboration.
  • Strong understanding of ITIL processes, including incident, problem, and change management.


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