Customer Engagement Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time
Job Overview

The Customer Engagement Specialist role at OCBC Bank involves building and maintaining strong relationships with the Bank's key community banking customers. As a key member of the team, you will play a critical role in driving revenue growth and improving customer satisfaction.

Key Responsibilities
  1. Revenue Growth: Identify opportunities to cross-sell and up-sell relevant business banking products to our customers.
  2. Relationship Building: Develop and maintain strong relationships with our customers to understand their business requirements and provide them with tailored solutions.
  3. Risk Management: Ensure that all interactions with customers are conducted in accordance with the Bank's risk management policies and procedures.
  4. Compliance: Ensure that all activities and conduct are in compliance with the law, regulations, rules, and policies.
  5. Quality: Conform to the Bank's internal quality policies and requirements to ensure effectiveness and efficiency in carrying out duties.


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