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Sales and Service Manager

3 weeks ago

Johor Bahru, Johor, Malaysia Sports Direct Malaysia Full time
Job Title: Product Supervisor

We are seeking a highly motivated Product Supervisor to join our dynamic team at Sports Direct Malaysia.

About the Role

The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and maintaining high-quality retail operations.

Key Responsibilities

  • Manage sales assistants and provide coaching on product knowledge and customer service.
  • Drive sales growth through effective stock management and merchandising.
  • Oversee stock delivery and processing to meet business needs.
  • Coordinate stock replenishment activities to minimize stockouts.
  • Conduct regular stock-takes and implement corrective actions.
  • Stand in for the Assistant Shop Manager as needed.
  • Maintain a clean and organized shop environment.
  • Provide regular updates to the Shop Manager on team performance and customer feedback.
  • Develop and execute sales and promotional plans.

Requirements

  • SPM or diploma with relevant experience in retail management.
  • Strong leadership and analytical skills.
  • Excellent customer service and communication expertise.
  • Ability to work varied shifts, including evenings and weekends.