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Data Solutions Engineer
2 months ago
About Reading
Fanruan is committed to supporting organizations worldwide, empowering every member to harness data for success, and guiding them in unlocking the true potential of each piece of data.
Our Mission
We strive to provide our clients with cutting-edge data solutions, fostering a culture of innovation and excellence in the field of enterprise IT.
Key Responsibilities
- Collaborate with sales teams to obtain customer orders and assist in the quality assurance of product information and proof-of-concepts.
- Manage customer relationships, aligning with marketing strategies to drive business growth.
- Provide timely and effective support to customers, resolving product or service-related issues and maintaining strong relationships.
- Identify customer pain points, develop tailored solutions, and deliver exceptional results.
- Collect user feedback, analyze competing products, and submit actionable reports to the product team, driving product optimization and improvement.
- Develop and implement corporate customer training plans, ensuring seamless customer handovers and creating opportunities for repeat business.
- Stay attuned to customer needs, submitting product enhancement and user experience reports to the product team.
- Work closely with sales teams to plan and execute pre-intro meetings, ensuring a smooth customer onboarding process.
- Maintain strong communication and collaboration with cross-functional teams.
- Stay abreast of emerging technology trends in enterprise IT and SaaS, as well as marketing dynamics and Fanruan's unique value proposition.
Requirements
- Bachelor's degree or higher in a relevant field, such as science or engineering.
- Proven experience in managing and utilizing at least one database engine.
- Strong willingness to learn and adapt to new data analysis applications and IT technology solution integrations.
- Excellent communication and interpersonal skills, with the ability to work under pressure and think critically.
- Strong document reading and writing skills, with proficiency in both Chinese and English.
- Able to establish trust-based relationships with customers at decision-making levels.
