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Resort Club Services Supervisor

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
Job Title: Club Floor Manager

We are seeking an experienced Club Floor Manager to join our team at the TIME's group. As a key member of our hotel team, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable stay.

About the Role:

As a Club Floor Manager, you will be responsible for supervising a team of staff, monitoring guest satisfaction, and maintaining a clean and welcoming environment. You will also be expected to develop and implement strategies to improve customer satisfaction and loyalty.

Key Responsibilities:
  • Supervise and manage a team of Club Floor staff to ensure exceptional customer service and high-quality product standards.
  • Maintain accurate room counts and ensure that all rooms are clean and well-maintained.
  • Conduct regular inspections of the Club Floor and Lounge to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service and maintain a positive working relationship with colleagues.
  • Assume overall responsibility for maintaining standards to ensure furnishings, facilities, and equipment are clean, in good repair, and well-maintained.
Requirements:
  • Proven experience in a similar role or management position within a hospitality setting.
  • Excellent leadership and communication skills.
  • Able to work effectively under pressure and as part of a team.
  • Demonstrated ability to maintain high standards of customer service and product quality.