Operational Excellence Lead

2 days ago


Ipoh, Perak, Malaysia TIME's group Full time

We are seeking a skilled Branch Services Executive to join our team at TIME's group. In this role, you will be responsible for delivering exceptional customer service, managing branch operations, and ensuring compliance with company policies and procedures. Key tasks include interacting with customers and agents, managing branch processes, and maintaining documentation.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service, responding to customer inquiries and resolving issues promptly and professionally.
  • Process Management: Manage branch processes, including premium collections, claims, policy servicing, surrender, and new business processes, to ensure they meet service standards.
  • Documentation and Follow-ups: Collect documents, transmit them to HQ, and follow up with intermediaries, customers, and business partners to fulfill outstanding requirements.

Requirements:

  • A minimum of 1 year(s) of working experience in the related field or Fresh Graduates are encouraged to apply.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Ability to work in Ipoh is required.


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