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Gaming Community Coordinator

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

We're seeking a talented UGC Support Expert to join our team at TP. As a key member of our UGC operations, you'll provide high-quality assistance to creators in our gaming ecosystem.

This role involves managing creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for our community. Strong communication skills, project coordination experience, and familiarity with UGC platforms are essential.

Key Responsibilities
  • Respond to inquiries from creators using FAQs and reference materials
  • Communicate effectively through various channels, including online Q&A sessions and documentation
  • Gather and document feedback from creators to enhance the overall support program
  • Manage online communities, including Discord, and foster a positive environment
Project Coordination and Task Management
  • Assign game development tasks to creators based on project schedules
  • Clarify task requirements, track progress, and ensure timely delivery
  • Collaborate with internal teams to implement improvements based on creator feedback
  • Communicate with the creator to adjust based on internal feedback concerning deliverables

Essential Skills:

  • Proficiency in English (B2 or higher) and Mandarin for verbal and written communication
  • Strong interpersonal and problem-solving skills
  • Experience managing Discord groups or similar online communities
  • Ability to work independently and as part of a team