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Guest Experience Officer

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time
About the Role

Lendlease is seeking a skilled Guest Experience Officer to join our team at The Exchange, TRX Kuala Lumpur. As a key member of our customer service team, you will be responsible for delivering exceptional experiences to our shoppers and tenants.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, feedback, and requests.
  • Ensure customer facilities, such as strollers and wheelchairs, are well-maintained and clean.
  • Respond to emergencies and follow our centre's Standard Operating Procedure.
  • Manage concierge desk administration duties.
  • Collaborate with other departments to ensure smooth daily operations.
  • Support mall marketing events and campaigns.
Requirements
  • Experience in customer service with a friendly and approachable demeanor.
  • Excellent proficiency in English is a must-have skill.
  • Ability to converse in Mandarin or Japanese is an added advantage.
  • Flexibility to work on shift hours, weekends, and public holidays.
What We Offer
  • Generous leave
  • Well-being leave

Lendlease is a diverse and inclusive employer that values its people. We create award-winning urban precincts, new communities, and workplaces that prioritize sustainability and social responsibility. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please apply.