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Senior Sales and Team Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia LVMH Group Full time

We are looking for a Senior Sales and Team Lead to join our team at the LVMH Group. This role will be responsible for leading the sales team, driving sales growth, and delivering exceptional customer service.

Responsibilities
  • Drive sales growth by setting clear goals and objectives for the team and implementing effective sales strategies
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Analyze business results and make informed decisions to drive business growth and improve customer satisfaction

High Jewelry Sales and Client Management

  • Develop and implement strategies to drive High Jewelry sales and build strong relationships with VVICs clientele
  • Lead and guide the team on High Jewelry sales and aim to become a High Jewelry Ambassador within the Chaumet brand

Team Leadership and Development

  • Coach and develop team members to achieve individual and collective objectives, through regular meetings, training sessions, and performance feedback
  • Plan and manage the monthly roster for all staff, ensuring adequate coverage and maintaining a positive work environment

Inventory Management and Control

  • Oversee inventory management to ensure accuracy and optimize stock levels, minimizing discrepancies and waste
  • Implement efficient inventory systems and processes to drive business growth and improve customer satisfaction

Customer Experience and Service

  • Deliver exceptional customer service and build strong relationships with clients, resulting in increased sales and loyalty
  • Manage events and activations in line with Chaumet guidelines, ensuring a high level of quality and professionalism

Visual Merchandising and Store Appearance

  • Oversee the overall appearance and maintenance of the boutique, ensuring visual merchandising guidelines are followed and aligned with the Chaumet brand concept

Operational Efficiency and Effectiveness

  • Oversee boutique operations, including invoicing, daily sales, reconciliation reports, management reports, and cash management
  • Implement and support all security procedures and measures to maintain a secure and organized working environment

Requirements and Qualifications

The ideal candidate will possess strong leadership and interpersonal skills, with a proven track record in retail operations at a managerial level. A minimum of 8 years' experience in the jewelry or high-end luxury retail industry is required. The successful candidate will be a results-driven individual with a strong sales focus, exceptional customer service capabilities, and a creative problem-solving approach.