Quality Control Analyst
6 days ago
Toll Group is seeking a Process Improvement Specialist to join our team. As a Process Improvement Specialist, you will be responsible for analyzing operational processes and identifying opportunities for improvement. You will provide actionable suggestions to the team and contribute to driving quality and process improvement within our operations.
The ideal candidate will have a strong background in quality assurance, excellent communication and interpersonal skills, and a positive attitude towards learning and growth. You must also be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
About the Role:
- Analyze Operational Processes:
- Identify opportunities for improvement in operational processes.
- Provide actionable suggestions to the team.
- Conduct Quality Audits:
- Identify errors and areas for improvement in agent interactions.
- Provide consistent coaching to agents.
- Train Low-Performing Agents:
- Develop targeted training sessions for low-performing agents.
Requirements:
- Bachelor's degree / Diploma in any field (recent graduates encouraged to apply).
- Strong background in quality assurance.
- Excellent communication and interpersonal skills.
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