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Senior Customer Experience Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia NEAR Full time
Servicing Excellence

We are a forward-thinking company that strives to deliver exceptional customer experiences in the rapidly evolving world of cryptocurrency trading. Our dedicated customer service team is at the forefront of this mission.

As a key member of our team, you will play a vital role in shaping our customer service strategy, driving process improvements, and promoting a culture of excellence within the department.

Your Key Responsibilities:
  • Develop and implement customer-centric processes to drive efficiency and effectiveness.
  • Collaborate closely with internal stakeholders to ensure seamless communication and collaboration.
  • Foster strong relationships with customers to promote loyalty and retention.
  • Stay up-to-date with industry trends and competitor activity to drive continuous product optimization.
Requirements:
  1. Bachelor's degree or higher in a relevant field.
  2. Minimum 2 years of experience in customer service team management, preferably in the blockchain/cryptocurrency industry.
  3. Proven track record of achieving targets and driving results through effective leadership and coaching.
  4. Excellent communication and interpersonal skills, with the ability to adapt to diverse cultural backgrounds.
  5. Strong business acumen, with a focus on customer satisfaction and retention.
  6. Fluency in English, with Mandarin language skills being a plus.
  7. Willingness to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A comprehensive benefits package, including meal allowance, transportation benefits, and annual bonuses.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and inclusive work environment, with regular team-building activities and social events.
  • The chance to work with a multinational team and contribute to shaping the future of the crypto industry.