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Service Management Director

2 weeks ago

Klang, Selangor, Malaysia Nando's Full time

Nando's is looking for a talented and experienced individual to fill the role of IT Service Delivery Manager. This senior leadership position requires someone with a deep understanding of IT service management, who can lead the delivery of IT services and ensure compliance with service level agreements.

The ideal candidate will have excellent problem-solving and analytical skills, knowledge of ITIL or other IT service management frameworks, and proven experience managing cross-functional teams and working with multiple service providers.

  • **Responsibilities:**
  • Oversee the delivery of IT services, ensuring they align with business requirements.
  • Lead IT projects from initiation to completion, ensuring timely delivery and within budget.
  • Demonstrate familiarity with ITIL processes and methodologies.
  • Apply ITSM best practices to manage incidents, problems, changes, and service requests effectively.