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IT Leadership Professional for Data Center Operations

2 weeks ago

Johor Bahru, Johor, Malaysia Microsoft Power Platform Community Full time
Job Description:

About the Role

As a Microsoft Data Center Technician (DCT) Manager, you will oversee a team of technicians, providing expert guidance on hardware deployments, diagnostics, and decommissions. Your key responsibilities will include monitoring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and prioritizing tasks to drive team success.

Key Responsibilities

  • Lead team meetings and triage sessions to prioritize work, rebalance priorities as needed, and ensure effective communication among team members.
  • Evaluate process changes to assess their impact on service execution and share relevant information with stakeholders across functions and disciplines.
  • Verify post-execution quality checks have been performed by technicians and take corrective action when necessary.
  • Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with relevant teams.
  • Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees to promote a culture of safety within the team.

Qualifications

  • Bachelor's degree in Computer Science or a related field, or equivalent work experience.
  • At least 3 years of experience supporting IT equipment or related technology, with at least 1 year of experience directing, supervising, or managing others.

Preferred Qualifications

  • 4+ years of experience supporting IT equipment or related technology.
  • 3+ years of experience working in a production, mission-critical 24x7x365 data center environment.
  • Applicable certifications such as Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.

Mission and Culture

We empower every person and organization on the planet to achieve more. Our growth mindset, innovation, and collaboration drive our shared goals. We build a culture of inclusion where everyone can thrive at work and beyond, guided by our values of respect, integrity, and accountability.