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Policy Services Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Job Title: Policy Services Manager

About Businesslist:

We are a leading provider of innovative insurance solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a positive impact in the lives of our customers and stakeholders.

Role Overview:

In this critical role, you will lead a high-performing team within our Policy Services department, driving collaboration and excellence in all aspects of policy processing. Your expertise will ensure that customer applications are processed promptly, accurately, and with the highest level of service quality.

Key Responsibilities:

  1. Plan and manage the team's daily work distribution, ensuring seamless execution of tasks and achieving clearance targets.
  2. Manage leave plans to ensure sufficient resources for day-to-day operations, guaranteeing business continuity.
  3. Lead the processing of Minor policy alteration and policy valuation requests from customers, adhering to guidelines and service standards.
  4. Evaluate issues or escalations, working closely with team managers to resolve them within agreed service levels.
  5. Coordinate tasks related to Minor policy alteration and policy valuation functions.

Requirements:

To succeed in this challenging role, you will need a strong background in insurance policy management, excellent leadership skills, and the ability to drive results-driven teams. Strong communication and problem-solving skills are essential, as well as the ability to adapt to changing priorities and deadlines.