Quality Assurance Specialist
1 month ago
At SummitNext Technologies Sdn. Bhd., we are seeking a highly skilled QA Specialist to join our team. This role is pivotal in ensuring that our customer service standards are met and exceeded.
Responsibilities- Customer Interaction Monitoring: Evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
- Quality Improvement: Identify trends, issues, and areas for improvement in customer service delivery and develop recommendations to enhance quality.
- Process Audits: Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
- Training and Coaching: Provide feedback, coaching, and training to customer service agents based on performance evaluations.
- Collaboration: Work with team leads and supervisors to address training gaps and maintain consistent service quality.
- Policy Development: Assist in the development and implementation of customer service policies.
- Education: Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
- Certification: Certification in Quality Assurance or related field is an advantage.
- Experience: Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
- Skills: Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
- Software: Familiarity with customer relationship management (CRM) systems and relevant software tools.
- Competitive Salary: RM4000.00 - RM5000.00 per month.
- Annual Leave, Maternity Leave, Birthday Leave, Parental Leave, etc
- EPF & Socso
- Opportunities for Promotion
- Professional Development
-
Quality Assurance Professional
7 days ago
Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full timeLocated in Selangor, SummitNext Technologies Sdn. Bhd. is a leading provider of BPO and Technology Solutions.Job Overview:We are seeking a talented Quality Assurance (QA) Specialist to join our team, providing exceptional support to clients as we continue our rapid expansion.Responsibilities:Monitor customer interactions through calls, chats, and emails to...
-
Quality Assurance Expert
3 weeks ago
Sungai Petani, Kedah, Malaysia SummitNext Technologies Sdn Bhd Full timeAbout SummitNext Technologies Sdn BhdWe are a leading provider of BPO and Technology Solutions in Selangor, where innovation meets excellence. Our mission is to deliver unrivalled support to our clients.
-
Manufacturing Operations Director
1 month ago
Sungai Petani, Kedah, Malaysia Hunters International Sdn Bhd Full timeOur client, a leading European manufacturing company, is seeking an experienced General Manager to lead the operations at their new site in Sungai Petani, Malaysia. As a key member of the management team, you will be responsible for driving business growth and profitability while ensuring the highest standards of quality and customer satisfaction.Job...
-
Executive, Quality Assurance
6 months ago
Sungai Petani, Malaysia EMZI HOLDING SDN BHD Full timeJob Description Define and implement quality standards for all aspects of fulfillment operations, including order processing, packaging, shipping, and customer service by developing performance measuring matrix Monitor and evaluate fulfillment processes to ensure they adhere to established quality standards and procedures and meet the desired performance...
-
Specialist, Quality Assurance
6 months ago
Sungai Buloh, Malaysia FFM Farms Sdn. Bhd. Full timeTo comply with the requirements of the documented Quality Management System that meets the ISO 9001 Standard. - To ensure the quality management system conforms to the International Standard. - To report on the performance of the quality management systems and on opportunities for improvements to top management. - Plan, organize, coordinate and direct day to...
-
Quality Officer
6 months ago
Sungai Petani, Malaysia Lifework Staffing Services Full timeResponsibility 1) To manage the department organization and personnel and ensure the function of the organization. 2) To plan and organise manpower & system requirements and to carry out the job related to quality control and assurance. 3) To direct, control and motivate all subordinates in all aspects affecting their work performance. 4) To ensure that...
-
QA/qc Assistant
6 months ago
Sungai Petani, Malaysia NBC FOOD INDUSTRIES SDN BHD Full time**Job Summary**: The QAQC Assistant plays a vital role in ensuring the quality and safety of food products manufactured by the company. Working under the supervision of the QA & R&D Executive, the QAQC Assistant assists in implementing and maintaining quality assurance and quality control procedures to meet regulatory requirements and company...
-
Production Clerk
6 months ago
Sungai Petani, Malaysia Thong Guan Industries Berhad Full timeJob Description a) Update daily planning schedules from each department in the production line. b) Arrange and coordinate orders (export and local) with production according to customer requirements. c) Ensure that all required information is recorded in the production order form besides generating orders online. d) Controlled planning department-related...
-
Production Clerk
6 months ago
Sungai Petani, Malaysia Thong Guan Industries Berhad Full time_**Job Description**_ a) Update daily planning schedules from each department in the production line. b) Arrange and coordinate orders (export and local) with production according to customer requirements. c) Ensure that all required information is recorded in the production order form besides generating orders online. d) Controlled planning...
-
Production Clerk
6 months ago
Sungai Petani, Malaysia Thong Guan Industries Berhad Full time_**Job Description**_ a) Update daily planning schedules from each department in the production line. b) Arrange and coordinate orders (export and local) with production according to customer requirements. c) Ensure that all required information is recorded in the production order form besides generating orders online. d) Controlled planning...
-
Production Clerk
6 months ago
Sungai Petani, Malaysia Thong Guan Industries Berhad Full timea) Update daily planning schedules from each department in the production line. b) Arrange and coordinate orders (export and local) with production according to customer requirements. c) Ensure that all required information is recorded in the production order form besides generating orders online. d) Controlled planning department-related document e) Prepare...
-
QA Executive
6 months ago
Sungai Petani, Malaysia TG PLASTIC TECHNOLOGIES SDN. BHD. Full time*Assist the Manager to establish and enact quality assurance procedures and methodologies throughout the manufacturing and development processes. *Assist the Manager to assess current production and inspection systems and develop new solutions to enhance quality control, frequently working with production managers and other leaders to enact and improve these...
-
Qc Inspector
6 months ago
Sungai Petani, Malaysia Jabil Circuit Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...
-
Assistant QA Manager
6 months ago
Sungai Petani, Malaysia Diptech Industries Sdn. Bhd. Full time**Responsibilities**: - Leads shift QC Coordinators for non-compliance material quarantine activities (including system and physical quarantine ) to prevent unintended use - Performs supervisory and administrative duties associated with inspection personnel management - Coordinates the tasks and work plans of the Quality assurance area - Observes and...
-
Assistant Operation Manager
6 months ago
Sungai Petani, Malaysia SUPER NICE EXPRESS SDN BHD Full timeSupervise the Warehouse Incoming & Outgoing Division, Quantity Control & Quality Assurance Division & Logistics Division. - Manage, oversee, organize and ensure smooth day-to-day operations within the warehouse and co - ordination of inbound, transfer and return. - Formulate work schedules, promote improvement activities, and reduce operating costs - Ensure...
-
Production Plan
6 months ago
Sungai Petani, Malaysia Global Fine Wood Sdn Bhd Full timeCoordinate production workflow for one or multiple products - Coordinate the raw material supply from China - Plan and prioritize operations to ensure maximum performance and minimum delay - Determine manpower, equipment and raw materials needed to cover production demand - Assign workers and other staff to particular production operations - Schedule shift...
-
Woodcraft Technical Specialist
6 months ago
Sungai Petani, Malaysia Global Fine Wood Sdn Bhd Full timeMonitor, track and evaluate production equipment breakdowns and provide troubleshooting solutions - Site testing and commissioning of new equipment - Adjust engineering design to ensure the fitness of the product in demands, machines ability and etc - Distinguish wood quality before the purchasing process until the end process of the product - Ensure all...
-
Production Supervisor
6 months ago
Sungai Petani, Malaysia NBC FOOD INDUSTRIES SDN BHD Full time**Position Summary**: Production Supervisor plays a crucial role in overseeing the efficient production processes within a food manufacturing facility. They are responsible for leading production teams, ensuring adherence to safety and quality standards, optimizing productivity, and maintaining a smooth workflow to meet production goals. **Key...
-
Production Supervisor
6 months ago
Sungai Petani, Malaysia NBC FOOD INDUSTRIES SDN BHD Full time**Position Summary**: Production Supervisor plays a crucial role in overseeing the efficient production processes within a food manufacturing facility. They are responsible for leading production teams, ensuring adherence to safety and quality standards, optimizing productivity, and maintaining a smooth workflow to meet production goals. **Key...
-
Regulatory Affair Officer
6 months ago
Sungai Petani, Malaysia Ideal Healthcare Sdn Bhd Full time**Responsibilities of this role**: **Regulatory Activities**: ii) Stay updated about changes in regulatory requirements, guidelines, and industry best practices. **Regulatory Compliance**: i) Monitor and ensure ongoing compliance with all applicable regulations and guidelines to maintain necessary licenses, certifications, and approvals. **Quality Systems...
-
Planner/production Assistant
6 months ago
Sungai Petani, Malaysia SILCOTECH INDUSTRY SDN. BHD. Full timeIn charge of job planning Liaise with Production on job schedule Liaise with Purchasing and warehouse about material availability Liaise with Customer Service department on Job planning and finished goods availability. Liaise with logistic and customer service dept about complete job order for delivery. Assist HOD on related, department KPI and others....
-
Production Manager
6 months ago
Sungai Petani, Malaysia Agensi Pekerjaan AN Asia Sdn Bhd Full timeReport to:GM - To plan, organize, lead and control all operational matters in supporting and achieving Company's objectives - Effective people management towards achieving Company's objectives - Manage all staff reporting to the position as to effectively recruit, train, evaluate, motivate and delegate and monitor their activities - Plan and implement...
-
Production Manager
6 months ago
Sungai Petani, Malaysia Agensi Pekerjaan AN Asia Sdn Bhd Full timeReport to:GM - To plan, organize, lead and control all operational matters in supporting and achieving Company's objectives - Effective people management towards achieving Company's objectives - Manage all staff reporting to the position as to effectively recruit, train, evaluate, motivate and delegate and monitor their activities - Plan and implement...