Senior Technical Business Partner

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tutuka Full time

At Tutuka, we're seeking a skilled and dedicated Senior Technical Business Partner to join our team. This role will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions.

Key Responsibilities:
  • Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
  • Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
  • Utilise knowledge of web technologies, REST APIs, authentication, authorisation, and SQL scripting to support clients.
  • Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
  • Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
  • Possess a basic understanding of programming languages and analyse application error logs, exceptions and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
  • Develop and maintain strong relationships with clients to understand their business needs and objectives.

We value making a difference to the lives of the people who work for us and who live in the communities where we operate. As a Senior Technical Business Partner, you can look forward to working with a diverse, global team where Tutukans at all levels play an important part in our global mission to advance the world through payments.

About Tutuka

Tutuka is a global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.



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