Quality Assurance Coordinator

3 days ago


George Town, Penang, Malaysia D.C. Global Talent Inc. Full time

This is an exciting opportunity for an experienced Housekeeping Manager to join D.C. Global Talent Inc.'s facilities management team. As a key member of our team, you will be responsible for ensuring the cleanliness and maintenance of all guest rooms, public areas, and back-of-house facilities. Your strong leadership and communication skills will enable you to develop and implement effective cleaning procedures and maintain high standards of quality and customer satisfaction.

Key Responsibilities:
  • Oversee daily operations of the facilities management department, including assigning tasks to staff and monitoring progress.
  • Develop and implement effective cleaning procedures and protocols to ensure all areas are cleaned and maintained in a timely and efficient manner.
  • Lead a team of housekeeping staff, providing training, coaching, and mentoring to ensure they are equipped to perform their duties effectively.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure they meet high standards of cleanliness and maintenance.
  • Identify and address issues or concerns related to cleanliness or maintenance, implementing corrective actions as needed.
  • Develop and maintain relationships with vendors and suppliers to ensure necessary supplies are available and delivered in a timely manner.
  • Manage resources to ensure the facilities management department operates efficiently and effectively.
Requirements:
  • 3+ years of experience in housekeeping management or a related field.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Strong attention to detail and ability to maintain high standards of quality.
  • Ability to work varied shifts, including evenings, weekends, and holidays.
  • Proficiency in hotel software systems, including PMS and HMS.
  • Knowledge of OSHA regulations and guidelines related to housekeeping.


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