Orb Hardware Maintenance Technician

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tools for Humanity Full time

About the Job:

We're looking for a highly motivated and skilled Technical Support Engineer to join our team, focusing on the maintenance and support of our innovative Orb hardware devices. This role requires a strong foundation in repair work and hardware issue resolution, excellent communication skills, and the ability to work efficiently in fast-paced environments.

Key Responsibilities:

  1. Develop and maintain a comprehensive knowledge base to empower customers to resolve issues independently
  2. Communicate effectively with customers and technical teams to ensure seamless issue resolution
  3. Collaborate with cross-functional teams to identify areas for improvement and implement fixes

Requirements:

  • Strong foundation in repair work and hardware issue resolution
  • Excellent communication and interpersonal skills
  • Able to adapt to fast-paced environments and prioritize tasks efficiently
  • Familiarity with IoT devices and emerging technologies an asset


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