Network Architecture Expert

3 days ago


Klang, Selangor, Malaysia CTC GLOBAL SDN BHD Full time
Job Description:
Career Opportunities at CTC Global SDN BHD
About the Role
The Technical Architect (Network) is a key member of our team, responsible for designing, deploying, and supporting complex network solutions. As a technical leader, you will collaborate with various teams to ensure project timelines are met, maintain network infrastructure through preventive maintenance, and provide high-level technical input for network projects.

Main Responsibilities:
  • Technical Leadership and Guidance: Provide advanced technical advice and mentorship to Level 1 and 2 engineers, supporting their professional development and troubleshooting capabilities.
  • Incident & Problem Management: Offer onsite or offsite support on incidents involving multiple technical domains to customers, prepare or review incident reports as needed, and update incident tickets promptly in the FSMS system. Assist in generating problem management reports to identify root causes and recommend solutions.
  • Project Deployment & Documentation: Lead project deployment involving multiple products, ensuring deployment aligns with project timelines. Contribute to project documentation, capturing and updating technical issues for lessons learned.
  • Testing & Commissioning: Conduct project testing and commissioning with customers to ensure solutions meet their requirements.
  • Operational & Administrative Support: Participate in critical support when required. Ensure timely updates of installation tickets in FSMS and maintain accurate timesheets in the Intranet system.
  • Documentation and Knowledge Sharing: Provide input for the development of project documentation and capture lessons learned during project implementation. Conduct a minimum of two knowledge-sharing sessions annually to enhance team skills and share best practices.
  • Service Review: Conduct CTC service reviews before project closure, ensuring customer requirements have been met and gathering feedback for future improvements.

Requirements
  • Qualifications: Bachelor's Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
  • Technical Expertise: Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Proficiency with network components such as Cisco products and related technologies.
  • Experience: At least 8 years of hands-on network technical experience, with a proven track record in managing complex network projects.
  • Communication Skills: Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
  • Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.

About Us
CTC Global SDN BHD is a leading organization in the industry, committed to delivering exceptional services.

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