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Performance Governance Leader

2 weeks ago

George Town, Penang, Malaysia Aisling Group Full time
About the Role

Aisling Group is looking for a Performance Governance Leader to oversee the implementation of our Statements of Work.

The ideal candidate will have experience managing complex projects, developing and implementing process improvements, and providing strategic guidance to senior leaders.

Key Responsibilities:

  • Manage project timelines, budgets, and resources.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Provide strategic guidance to senior leaders on operational matters.
  • Collaborate with cross-functional teams to achieve business objectives.

Requirements:

  1. Proven track record of managing complex projects.
  2. Experience developing and implementing process improvements.
  3. Strong analytical and problem-solving skills.
  4. 6+ years of experience in call center operations.
  5. Bachelor's degree, or equivalent.