Insurance Invoicing Expert
1 week ago
Position Description
The Billing Representative is responsible for managing client portfolios, processing premium billing, and maintaining accurate records. This role requires strong analytical and communication skills, as well as attention to detail and ability to work under pressure.
Key Responsibilities
- Reviews and sets up new groups for related products, premiums, benefits, and enrolment.
- Reviews and bills clients in accordance with the agreed billing frequency.
- Engages with clients to build working relationships and education around invoicing and payment ensuring consistency across regions.
- Communicates with clients as necessary to ensure accuracy of information.
- Responds to client queries regarding eligibility and billing and liaises with different teams within the organization.
- Provides reports on invoicing, commissions, and credit control to management as required.
- Follows up and reports on outstanding premium payments in line with credit control procedures, liaising with different teams within the organization as necessary.
- Ensures accurate and timely settlement of commission due.
- Maintains market-specific requirements ensuring they are adhered to.
- Identifies potential improvements and makes recommendations to Supervisor/Team Leader.
- Maintains accurate files for each client in respect of related products, coverage, and contacts.
- Works with cross-department colleagues to process premium billing and billing issues.
- Generates premium billing for new/renewal/termination business cases.
- Premium data reconciliation with internal and external clients.
- Manually revises premium billing and system data.
- Maintains credit control report and blacklist.
- Adds and uploads bank information of broker setup.
- Coordinates suspend service and legal action between Singapore/HK Sales/CM Team.
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