Current jobs related to Quality Assurance Manager - Kuala Lumpur, Kuala Lumpur - Tbwa ChiatDay Inc

  • Quality assurance

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time

    Lead Quality Assurance & Control Specialist responsible for ensuring the quality and integrity of software products through effective testing and quality control processes. Collaborates with business stakeholders, project managers, and development teams to define test plans, test scenarios, and test cases that meet business requirements and project...

  • Quality assurance executive

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Smx Global Sdn Bhd Full time

    Quality Assurance Executive Embark on an exciting journey as a Quality Assurance Executive, ensuring top-quality products through audits and inspections in local and overseas factories. Proficiency in English, Mandarin, and Malay is required for this role. Key Responsibilities: Conduct audits and inspections in factories to ensure compliance...

  • Quality Assurance Specialist

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Baker Hughes Gruppe Full time

    Unlock Your Potential as a Quality Assurance SpecialistBaker Hughes Gruppe is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Industrial and Energy Technology (IET) division, you will play a critical role in shaping the Supplier Quality Process for our innovative technology company.As a Quality Assurance...

  • Software Quality Assurance Specialist

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Electronic Arts Inc. Full time

    Software Quality Assurance EngineerAt Electronic Arts Inc., we're redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences. As a Software Quality Assurance Engineer, you'll play a crucial role in ensuring the highest quality of our game.Key Responsibilities:Collaborate with the development team to create a high-quality...

  • Quality Assurance Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Supply Chain Resources Group Full time

    **Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Supply Chain Resources Group. The ideal candidate will have a strong background in quality auditing and a proven track record of ensuring compliance with company requirements and international standards.**Key Responsibilities**Conduct audits of infrastructure...

  • Quality assurance executive

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Smx Global Sdn Bhd Full time

    Seek a Quality Assurance Executive to conduct audits and inspections, ensuring product quality and compliance with regulations.Key Responsibilities:Conduct audits and inspections at local and overseas factories to ensure product quality and compliance with regulations.Engage in quality inspections to uncover defects and ensure product excellence.Navigate...

  • Software Quality Assurance Specialist

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    At Hunters International Sdn Bhd, we are seeking a Software Quality Assurance Specialist to ensure the highest quality of our payment solutions.Key Responsibilities:Perform thorough test cycles to verify delivered functionality and uphold the quality of our services.Participate in requirements studies for system enhancements and rollout activities.Support...

  • Quality Assurance Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Supply Chain Resources Group Full time

    As a Quality Assurance Specialist with Supply Chain Resources Group, you will be responsible for supporting the client Infrastructure Supplier Quality Audit program. The ideal candidate will have a proven track record in auditing and ensuring compliance with company requirements and multiple ISO standards, particularly within the construction and industrial...

  • Senior Software Quality Assurance Engineer

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full time

    Job Title: Senior QA Engineer / QA LeadAt JP Caliber, we are seeking a highly skilled Senior QA Engineer / QA Lead to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our software products.Key Responsibilities:Requirements Analysis: Identify requirements and design gaps based...

  • Automation Software Quality Assurance Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking an Automation Software Quality Assurance Specialist to join our client's dynamic team. This is a hybrid position based in Kuala Lumpur, Malaysia. Authorization to work in Malaysia is required as you need to work in the office 2-3 days a week.Key Responsibilities:Design, create, and maintain automated testing suites.Write automated tests with...

  • Quality Assurance Specialist

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Supply Chain Resources Group Full time

    Job Title: Quality AuditorWe are seeking a highly motivated and experienced Quality Auditor to support our client's Infrastructure Supplier Quality Audit program.Job Summary:The ideal candidate will have a proven track record in auditing and ensuring compliance with company requirements and multiple ISO standards, particularly within the construction and...

  • Software Quality Assurance Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    As a Manual Tester at Hunters International Sdn Bhd, you will play a crucial role in ensuring the quality of our payment solutions.Key Responsibilities:Conduct thorough test cycles to verify the functionality of our payment solutions.Participate in requirements studies to enhance and roll out new systems.Support operations procedures, including accounts...

  • Software Quality Assurance Specialist

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job Title: Software TesterJob Summary:We are seeking a skilled Software Tester to join our team at Hunters International Sdn Bhd. As a Software Tester, you will be responsible for performing test cycles and live verification of delivered functionality to ensure the quality of our payment solutions.Key Responsibilities:Perform thorough testing of software...

  • SAP Project Management Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia People Profilers Vietnam Full time

    Job Title: SAP Project Management SpecialistWe are seeking a detail-oriented and organized SAP Project Management Specialist to support the successful implementation and execution of SAP projects within our organization.Responsibilities:Support Project Managers: Collaborate with project managers for smooth project execution.Documentation Management: Create,...

  • Product Development Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    Product Development ManagerOverview:This role is responsible for overseeing the development of new products from concept to launch. Key responsibilities include conducting market research, coordinating with internal teams and external partners, and ensuring that products meet quality standards and align with business objectives.Key Responsibilities:Product...

  • Product Development Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    **Job Title:** Product Development Manager**Job Summary:** We are seeking a highly skilled Product Development Manager to lead the development of new products from concept to launch. The successful candidate will have a strong background in product development, with experience in managing cross-functional teams and ensuring timely delivery of products that...

  • Senior Localization Project Manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BayanTech Full time

    Senior Localization Project ManagerBayanTech is seeking a highly skilled Senior Localization Project Manager to lead and manage complex localization projects from inception to completion. As a key member of our team, you will be responsible for ensuring timely delivery, budget adherence, and quality control.Key Responsibilities:Project Planning and...

  • Strategic Sourcing Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boxgreen Pte Ltd Full time

    About the RoleWe are seeking a skilled Procurement & Supply Chain Executive to join our dynamic team in Kuala Lumpur. The ideal candidate will play a pivotal role in orchestrating procurement and supply chain activities for our products, utilizing strong planning skills to optimize cost-saving opportunities while ensuring an uninterrupted flow of...

  • Senior Manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Novo Recruitment Solutions Pte Ltd Full time

    Job Title: Senior ManagerWe are seeking a highly skilled and experienced Senior Manager to join our team at Novo Recruitment Solutions Pte Ltd. As a Senior Manager, you will be responsible for leading our HSEQ (Health, Safety, Environment, and Quality) initiatives and ensuring compliance with industry regulations.Key Responsibilities:Track and Monitor HSEQ...

  • Product Development Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    **Job Title:** Product Development Manager**Job Summary:** We are seeking a highly skilled Product Development Manager to join our team at J-Recruit Recruitment Agency. As a Product Development Manager, you will be responsible for overseeing the development of new products from concept to launch.**Key Responsibilities:**Conduct market research and testing to...

Quality Assurance Manager

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
About the Role

The Quality Assurance Manager will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Operations functions.

This role will involve developing and implementing quality assurance processes, providing feedback to Compliance Operations functions to improve agent performance, and ensuring efficient and high-quality implementation of compliance controls.

The successful candidate will work closely with department leaders and subject matter experts to identify gaps in operations, design quality assurance programs in compliance with Compliance requirements and standards, and create strategies for improvement to align with organizational short-term/long-term goals and strategy.

This is a fast-paced, collaborative, result-driven environment that requires strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

Key Responsibilities
  1. Lead and manage a team of quality assurance specialists to provide guidance, mentorship, and support, including regular performance reviews, KPI goal settings, and identifying development opportunities for quality assurance team members.
  2. Develop and implement quality assurance strategies, policies, and procedures for the Compliance Operations teams to ensure consistent and excellent Compliance case review delivery.
  3. Design and implement quality assurance programs to assess agent performance and adherence to Compliance standards.
  4. Conduct regular evaluations to assess agent performance, identify areas for improvement, and provide feedback and coaching.
  5. Analyze quality assurance data to identify trends, patterns, and areas of improvement, and provide recommendations for training and process enhancements.
  6. Collaborate with operation leads and trainers to develop and deliver training programs to address performance gaps and improve agent skills.
  7. Establish key performance indicators (KPIs) and quality metrics to measure and track operation teams' performance, ensuring targets are met or exceeded.
  8. Conduct root cause analysis of quality issues and customer complaints to identify systemic problems and develop action plans for improvement.
  9. Collaborate with Compliance Operations leadership to develop and implement quality improvement initiatives, standard operating procedures, and best practices.
  10. Ensure compliance with regulatory requirements and industry standards.
  11. Continuously assess and improve quality assurance processes, tools, and methodologies to enhance efficiency and effectiveness.
Requirements
  1. Minimum 3 years experience in Quality Assurance management field with a proven track record of designing and implementing effective quality monitoring programs.
  2. Strong leadership skills with the ability to manage a team of quality assurance analysts and drive change.
  3. Strong knowledge of Compliance and Compliance Operations of CDD/AML/Sanction and quality assurance methodologies.
  4. Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  5. Strong coaching and feedback skills, with the ability to provide constructive feedback and develop action plans for performance improvement.
  6. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  7. Knowledge of QA KPIs and performance metrics, and the ability to develop and track metrics to assess performance.
  8. Comfortable working in a fast-paced, dynamic environment with changing priorities.