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Global IT Solutions Provider

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
About the Company

Prometric Ireland Limited is a leading provider of technical services, committed to delivering high-quality solutions to our clients.

We are seeking an experienced IT Systems Analyst to join our team, providing technical support and expertise to our Global Support Team.

The successful candidate will be responsible for delivering high-quality desktop and end-user support for the Dundalk Office, remote users, and global locations.

  • Provide level 1 and level 2 technical support for desktop and mobile devices.
  • Manage software updates and patches for corporate machines using GoTo patching.
  • Implement security measures for corporate devices.
  • Support and manage the full Office 365 suite.
  • Collaborate with internal teams to resolve technical issues.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification.
  • Proven experience in Microsoft Endpoint Management, Microsoft Autopilot, JAMF iOS device management.
  • Experience with virtualization, Windows 365 & Azure VDI beneficial.