IT Infrastructure Professional

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time

Telstra seeks a highly skilled IT Infrastructure Professional to join its Assurance team and provide technical service, solutions, and support to its customers. This role involves providing technical expertise to our customers, operating within standard practices and procedures, and troubleshooting network issues.

About the Role

This role requires strong analytical skills, attention to detail, and excellent communication skills. You will work closely with other team members to provide technical support and services to our customers.

Key Responsibilities:
  1. Provide technical service, solutions, and support to Telstra's customers.
  2. Investigate customer-reported incidents using domain knowledge and analytical thinking.
  3. Operate within standard practices and procedures with support/direction from more experienced team members/leaders.
  4. Troubleshoot network issues and coordinate changes to new networks and solutions seamlessly.
Requirements:
  • Qualification in Engineering or related technical degree.
  • 3+ years' experience in telecom or networking customer support handling issues over Level 2.
  • CCNA certification is mandatory and CCNP certification will be an added advantage.
  • On-site working experience handling network integration work.
Benefits:

We offer a range of benefits, including performance-related pay, access to thousands of learning programs, and global presence across 22 countries. We also prioritize creating a welcoming and inclusive community where everyone is respected, valued, and celebrated.



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