Engagement Center Representative

2 weeks ago


Klang, Selangor, Malaysia Prudential Assurance Malaysia Berhad Full time
About Our Company

Prudential Assurance Malaysia Berhad is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value individuals who share our purpose and are passionate about making a positive impact on people's lives.

Job Requirements

We are looking for a highly skilled Engagement Center Representative who can interact with customers in a polite and professional manner. The successful candidate will have excellent communication skills, be able to work effectively in a team environment, and possess a strong understanding of customer needs.

Key Responsibilities:
  • Cases Resolution: Identify customer needs and provide accurate responses in accordance with agreed quality, compliance, and service level standards.
  • Data Integrity: Manage and maintain data integrity in all systems used.
  • Process Improvement: Support Management in continuously reviewing processes, identifying and resolving service gaps through constructive feedback, and implementing process improvements where appropriate.

This role requires excellent problem-solving skills, attention to detail, and a passion for delivering high-quality results.



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