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Contact Center Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Customer Service Champion

An Opportunity to Shine

  • As a Contact Center Specialist, you will be responsible for delivering exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • You will also be required to provide personalized solutions to customers, utilizing your product knowledge to enhance customer satisfaction.
  • Accuracy and attention to detail are crucial in maintaining accurate records of all customer interactions.
  • We are looking for a team player who can work collaboratively with Team Managers/Service Managers to resolve complex customer issues.
  • The successful applicant will be expected to achieve individual targets and goals while maintaining quality and compliance.
  • We value innovation and creativity in this role, and we encourage applicants to think outside the box to achieve results.

Your Key Responsibilities:

  • Citizenship of Malaysia.
  • Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holders are also welcomed to apply.
  • Good communication skills in English and Malay, with Mandarin being an advantage.
  • Patient, confident, active listening skills, problem-solving skills, and attention to detail are essential.
  • Ability to manage multiple customer interactions.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Willingness to work on shift during weekdays, weekends, and public holidays (allowance provided).
  • Will to work in PJ City/OUG/Kelana Jaya.

Why Choose Us:

  • Competitive employer contribution on EPF and SOCSO.
  • Annual Leaves, Sick leaves, Birthday Leave entitlement.
  • Medical, Dental benefits.
  • Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to Mandarin speaker).
  • Overtime and Public Holidays Allowance.
  • 2 weeks of classroom training is provided in PJ City.