Application System Engineer
5 days ago
We are looking for a skilled IT Support Specialist to join our team at L'Air Liquide S.A.
The successful candidate will provide functional and technical support for our services tools as well as providing solutions for identified issues.
About the Role- Provide Level 2 support services for off-the-shelf / custom solutions or applications related with ALTO (Bulk Supply organization, optimization, and dispatching)
- Update incidents and communicate timely to the customer about progress
- Examine the cause of incidents and establish a diagnosis
- Provide a temporary solution when a permanent solution is not possible
- Identify possible solutions (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus)
- Escalate, in a timely manner, the more complex issues to Level 3 support or third party providers
- Participate in the 24/7 application support coverage
- University Degree in Information Technology or Computer Science (Mathematics is a considerable subject to relevant experience)
- Minimum of 3 years experience in the field of information systems, including 2 years as an application/system support
- Relevant experience in testing, troubleshooting and systems support activities
- Good knowledge of the basic concepts of the MS SQL Server database systems or any Relational Database
- Strong knowledge of scripting languages (PowerShell, PL/SQL and TSQL)
- Fluent in English
- Japanese and/or Chinese Language is not mandatory but would be a significant advantage
- Excellent communication skills
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