Digital Brand Strategist
4 days ago
AIRR Labs is a cutting-edge digital solutions provider in Kuala Lumpur, Malaysia. We connect brands with consumers across Southeast Asia through innovative and engaging online experiences.
We're seeking a detail-oriented and proactive E-commerce Associate to manage our online store operations and customer interactions. This role combines customer service excellence with store operations management, ensuring a seamless brand experience across all digital platforms.
You will be responsible for optimizing brand presence, managing digital assets, enhancing customer interactions, and executing campaigns to drive sales and engagement. If you're creative, analytical, and a strong communicator, this opportunity is perfect for making an impact in the e-commerce space.
Key Responsibilities:
- Create a high-quality brand store experience across multiple e-commerce platforms (Shopee, Lazada, TikTok).
- Work with internal teams to ensure accurate product listings, engaging content, and well-maintained digital assets.
- Assist in executing online campaigns, promotions, and brand activations across e-commerce platforms, websites, and social media accounts.
- Maintain fresh and engaging content by regularly updating online store visuals, product descriptions, and promotional materials.
- Analyze customer behavior to improve the customer journey, refine store design, and enhance user experience.
- Evaluate campaign performance to assess effectiveness and suggest improvements for continuous growth.
- Deliver top-tier customer support by responding promptly to customer inquiries, resolving issues effectively, and providing expert guidance on products and services.
- Build customer trust and loyalty by establishing strong relationships through open and solution-driven communication.
- Ensure brand consistency by maintaining a seamless brand experience across all online platforms.
- Collaborate with internal teams to optimize e-commerce performance.
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