Current jobs related to Senior ITSM Professional - Kuala Lumpur, Kuala Lumpur - Techtiera Sdn. Bhd.

  • Senior ITSM Professional

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SCIENTE Full time

    We are seeking an experienced Senior ITSM Professional to join our team at SCIENTE.About the RoleThe ideal candidate will have a minimum of 5 years' experience in IT Service Management, preferably in Finance institutions or Insurance industries, and extensive knowledge of ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAM.This role requires a strong...

  • Senior ITSM Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    **Job Description:**We are seeking an experienced ITSM specialist to join our team as a Senior ITSM Specialist. In this role, you will play a key part in maintaining the stability of our operations and developing truly global solutions for the ServiceNow platform.You will work closely with your colleagues to ensure the stable operation and continuous...

  • ITSM Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Solution DevelopmentIn this role, you will play a key part in maintaining the stability of operations and developing truly global solutions for the ServiceNow platform. We are seeking an experienced professional to join our team and contribute to the development and delivery of sustainable world-class IT solutions.About the RoleYou will be responsible for...

  • Junior ITSM Problem Management Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Group Full time

    Add expected salary to your profile for insightsWe are seeking a proactive and detail-oriented Junior ITSM Problem Management Analyst to support the Problem Management process within our IT Service Management (ITSM) framework. The ideal candidate will assist in identifying, documenting, and analyzing recurring IT issues to minimize the impact on business...

  • Senior Service Management Professional

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    We require a Senior Service Management Professional to drive innovation in our ServiceNow solutions. The successful candidate will have a strong background in Service Management and a proven track record of delivering complex projects.About the Role:This is a key position within our organization, responsible for developing and implementing ServiceNow...

  • Senior IT Leadership Role

    18 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    This leadership role is responsible for managing the IT Operations team, ensuring the optimal performance and stability of core insurance systems. The successful candidate will collaborate with senior leaders to align IT operations with business goals and develop strategies to improve system performance, security, and reliability.Qualifications:Bachelor's...

  • Senior ServiceNow Solutions Architect

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Deloitte PLT Full time

    We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.About UsDeloitte PLT is a leading professional services firm that provides audit, tax, consulting, financial advisory, risk advisory, and related services. We...

  • IT Service Delivery Professional

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About the RoleWe are looking for an IT Service Delivery Professional to join our team. As a Technical Support Expert, you will be responsible for providing technical voice L1 support to global end users, troubleshooting IT-related issues, and managing tickets through their entire lifecycle.Key Responsibilities:Acting as a first point of contact for users...

  • Senior IT Operations Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    We are seeking an experienced Senior IT Operations Manager to join our team. The successful candidate will be responsible for leading the IT Service Management processes across the organization.Key Responsibilities:Manage the Change Management process to ensure all changes are properly assessed, authorized, and implemented with minimal disruption to...

  • Senior Director of Infrastructure

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Key ResponsibilitiesOversee service delivery and ensure high availability, stability, and performance of GIS and TAOS systems.Implement best practices in IT service management (ITSM), ensuring timely issue resolution and continuous improvement.Establish monitoring frameworks to proactively detect and resolve system issues.

Senior ITSM Professional

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Techtiera Sdn. Bhd. Full time
Job Summary:

We are seeking a seasoned ServiceNow expert to join our team as a Sr. ServiceNow Administrator. The ideal candidate will possess extensive knowledge of ServiceNow core modules, workflows, and scripting, with a proven ability to drive process improvements through technology.

About the Role:

This position requires a highly skilled ServiceNow administrator to design, implement, and maintain our IT service management (ITSM) solution. The ideal candidate will possess a deep understanding of ServiceNow architecture, principles, and processes, with proficiency in ServiceNow configuration, including workflows, business rules, and scripting.

Main Responsibilities:
  1. Design and implement ServiceNow configurations to meet specific business needs, ensuring seamless integration with existing systems.
  2. Develop and maintain custom workflows, business rules, and UI policies to optimize IT service delivery.
  3. Collaborate with stakeholders to gather business requirements, drive process improvements, and ensure successful implementation of ServiceNow solutions.
  4. Maintain and enhance existing ServiceNow configurations, ensuring optimal performance and efficiency.
  5. Stay up-to-date with the latest ServiceNow features and best practices, applying this knowledge to drive innovation and improvement within the organization.
Requirements:
  • Minimum 2 years of experience as a ServiceNow developer, business expert, or similar role.
  • Deep understanding of ServiceNow architecture, principles, and processes.
  • Proficiency in ServiceNow configuration, including workflows, business rules, and scripting.
  • Experience with ServiceNow Discovery and MID Server setup.
  • Hands-on experience with ServiceNow integrations using REST API.
  • Understanding of Automated Test Framework (ATF) and deployment processes.
  • Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
  • Ability to work in agile environments and possess excellent problem-solving skills.
  • Logical and analytical thinking, with effective communication and interpersonal skills.
Working Arrangements:

We offer flexible working arrangements to ensure a healthy work-life balance. As a Sr. ServiceNow Administrator, you can expect to work within EMEA hours (3pm – 12pm), with occasional on-call support responsibilities.