Dell Technologies Support Team Member

2 days ago


Bayan Lepas, Penang, Malaysia Dell Technologies Full time

The Technical Support team at Dell Technologies is responsible for providing technical support to customers, analyzing issues, identifying causes and recommending solutions. As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Your Key Responsibilities

  1. Solve complex problems for customers and meet ambitious expectations
  2. Partner closely with customers while communicating proactively regarding overall progress of queries
  3. Exhibit first-class customer service
  4. Drive operational excellence through quality closures and efficient management of issues
  5. Have the opportunity to mentor and coach other team members

What You Need to Succeed

We are looking for a Fresh Graduate from an IT background who is willing to work on rotational shifts. You must have world-class customer service skills, phone etiquette and a strong work ethic. You should also have the ability to excel under pressure and possess strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.



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