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Global Insurance Operations Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
About Us

We are Zurich 56 Company Ltd, a forward-thinking organization dedicated to providing innovative insurance solutions. We take an optimistic approach by focusing on the positives and constantly asking 'What can go right?'

Job Summary

The Global Insurance Operations Lead will be responsible for overseeing a team that handles global and local policy requests and issuances on behalf of Zurich Malaysia (General Insurance and Takaful).

Main Responsibilities
  • Directly responsible for attainment of service goals, including the achievement of production timeliness and quality standards for all supported areas.
  • Manages performance metrics within operational budgets and responds to changing requirements.
  • Builds strong relationships and collaborates well with business units, business partners, local brokers, and key customers while creating a positive processing center environment.
  • Ensures compliance to all enterprise standards and local laws with attention to details and profound knowledge of local insurance regulations.
  • Manages staffing, recruiting, performance management, coaching, counseling, and staff development.
  • Plans and executes strategic vision.
  • Troubleshoots problem areas; resolves problems.
  • Ensures that operation performs at expected standards.
  • Enables the development of new and expanding business opportunities and upkeep of tailored policies and services to meet client-specific requirements.