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Customer Support Representative

2 weeks ago

Subang Jaya, Selangor, Malaysia Ninja Van Full time
About Ninja Van

Ninja Van is a leading tech-enabled logistics company that aims to provide hassle-free delivery services across Southeast Asia. We pride ourselves on being a dynamic and innovative organization that values teamwork and excellence.

Job Summary:

We are looking for a highly motivated and detail-oriented individual to join our operations team as a Customer Support Representative. In this role, you will play a critical part in ensuring seamless customer experiences by resolving queries and concerns in a timely and efficient manner.

Responsibilities:
  • Customer Service: Respond to customer inquiries via phone, email, or chat, and provide solutions to their queries and concerns.
  • Issue Resolution: Investigate and resolve customer complaints and issues promptly, following established procedures and guidelines.
  • Process Improvement: Identify areas for improvement and suggest changes to processes to enhance customer satisfaction and efficiency.
Requirements:
  • Degree from a reputable university.
  • Experience in customer-facing roles, preferably in logistics, customer service, or account management.
  • Excellent communication and problem-solving skills, with the ability to handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite and Google Suites.