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Contact Centre Development Lead
2 weeks ago
We are Innovax Systems Pte Ltd., a pioneer in innovative contact centre solutions. Our OpsCentral suite has received numerous accolades for its cutting-edge features such as Conversational AI, AI analytics, Generative AI, knowledge management, and computer telephony integration (CTI).
As a leading solution provider in the Asia Pacific region, we cater to government agencies and Fortune 500 organisations. Our comprehensive solutions include omni-channel contact centre management, ticketing management, voice, video, email, social media messaging, customer relationship management (CRM), and contact centre backend enterprise system integration.
Job Summary- Develop AI-driven solutions that enhance customer experience.
- Drive software applications development, architecture design, installation, and implementation of projects.
- Work closely with sales and marketing teams to identify business opportunities and respond to customer needs.
- Stay updated on the latest AI, web, and tech trends and showcase expertise in emerging technologies.
- Hold a degree in Computer Science or a related field.
- Have strong working knowledge in Java and Spring Framework.
- Show proficiency in ReactJs/NextJS.
- Familiarity with Java, Spring Framework, Springboot, PostgreSQL, Bash Scripting.
- Working knowledge in AWS, GCP cloud services and environment.
- Previous experience in contact centre environments, VOIP (Asterisk), Social Media Chatbot (WhatsApp, Facebook, WeChat, etc.) is beneficial.
- Exceptional written and verbal communication skills.
- Demonstrate a proactive approach to customer service and good work ethics.
- Proven technical analytical problem resolution skills.
- Familiarity with Windows and Linux environment.
