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Customer Experience Ambassador

2 weeks ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
Overview

The Customer Success Specialist plays a pivotal role in ensuring seamless interactions between our clients and their customers. This position requires a professional who can effectively respond to customer inquiries, manage concerns, and provide tailored information based on the specific needs of each customer.

The ideal candidate will be the primary point of contact for customers using our client's website shopping channel, embodying the brand's values and culture through their attitude and behavior.

Responsibilities
  • Support customers in placing online orders with our client's website.
  • Provide timely assistance to customers through various communication channels.
  • Process payments and confidential client information while safeguarding customer data.
  • Proactively address customer concerns to mitigate potential damage to our client's brand and customer loyalty.