Business Intelligence Consultant

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

Job Overview:

Serve as a vital link between business needs and data-driven solutions in our Global Support Delivery (GSD) team. Collaborate closely with delivery teams in GSD and different teams and departments within or outside Customer Experience (CX).

Main Accountabilities:

Consult with GSD delivery teams to understand their reporting and analytics needs.Define, document, and consolidate reporting requirements across Customer Intelligence, Capacity Management, Performance Management, and workload management.Develop and maintain dashboards and reports that provide actionable insights to drive strategic decision-making and operational improvements.

Key Qualifications:

A Bachelor's degree in business administration, Information Management, Data Science, or a related field. Typically 5+ years of experience in a business consulting role with a focus on data analysis and reporting. Proven experience in translating business requirements into data-driven solutions, data visualization tools, and techniques.

Why Join Us?

Create an environment of unique individuals like you, with diverse perspectives on the financial industry and the world. A dynamic and inclusive environment where everyone's voice counts and you can reach your full potential. If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.



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