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Remote Support Specialist for Japanese Speakers

2 weeks ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Support Specialist for International Clients

We are seeking a highly skilled Support Specialist to join our team, providing exceptional technical support and communication services to international clients in Japanese and English. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a multicultural environment.

Key Responsibilities:

  • Deliver high-quality technical support to international clients via phone, email, and chat, focusing on resolving complex technical issues promptly and efficiently.
  • Analyze and troubleshoot application/OS problems, utilizing advanced technical skills and knowledge.
  • Manage tickets throughout their lifecycle, prioritizing tasks effectively and meeting deadlines.
  • Collaborate with colleagues to improve technical skills and enhance overall service delivery.

Benefits:

Hemmersbach GmbH & Co. KG offers a competitive compensation package, opportunities for international career advancement, and involvement in our social responsibility initiatives. We foster a collaborative and inclusive work environment that promotes growth, learning, and innovation.