Supply Chain Operations Support Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia L'Air Liquide S.A. Full time

About L'Air Liquide S.A.

A world leader in gases, technologies and services for Industry and Health, L'Air Liquide S.A. is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody the scientific territory of our company and have been at the core of our activities since our creation in 1902.

Our mission is to help businesses and institutions meet their challenges in terms of gas supply, healthcare, environmental protection and performance improvement. Our commitment to innovation and technological excellence enables us to deliver the highest quality solutions to our customers while ensuring sustainable development and meeting the needs of future generations.

Job Description

The Procurement Operations Support Specialist (POS-S) plays a key role in supporting the procurement structure, processes and systems of our organization. As a POS-S, you will be responsible for assisting stakeholders, buyers and vendors with questions and problems concerning procurement policies, processes, data and systems.

  • Recommend the best buy solutions or negotiation paths to AIR LIQUIDE users.
  • Empower users to navigate the procurement landscape and maximize company efficiency.
Responsibilities

1. Respond to Inquiries

  • Record inquiries received via Google Form, SNOW, EPIC, phone, email or chat.
  • Understand the nature of the inquiry and assess its level of criticality.
  • Refer to relevant referential documents to respond to the inquiry.
  • Follow up with the requester until resolution SLA.

2. Monitor and Resolve Issues

  • Analyze data from multiple applications related to S2P documents or process flow.
  • Identify potential issues that require attention.
  • Resolve the issue and/or contact the team in charge to rectify it.
  • Communicate with parties involved (users/vendors/procurement partner).

3. Manage Buying Channels

  • Analyze assigned Sourcing and Quotation Request (SQR) or Purchase Request (PR) to recommend the best buying channel.
  • Re-assign Sourcing and Quotation Request (SQR) or Purchase Request (PR) to dedicated negotiation team after analysis.
  • Assist Local Sourcing Specialist, Group IT Procurement and Category Manager to create and update catalog item and contract in EPIC.
  • Support e-RFx lifecycle on behalf of buyers for large tenders.

4. Manage Contracts and Catalogs

  • Support procurement partners to create contract and catalog item in COUPA from template provided.
  • Troubleshoot issues encountered during catalog item creation.

5. Training and Compliance Surveillance

  • Provide trainings on procurement framework to improve daily S2P operations.
  • Monitor compliance to ensure adherence to company policies and procedures.

6. Supplier Data Creation and Maintenance

  • Monitor incoming requests from Service Now on data creation and/or maintenance request.
  • Perform simple risk assessment via KD Prevent.
  • Collect documentation from third party as supporting document for data creation/maintenance.
  • Review documentation provided by third party.
  • Perform data entry in ORACLE based on provided supporting documents.
  • Submit request in ORACLE for approval.


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