Executive Property Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wing Tai Malaysia Property Management Sdn Bhd Full time
Job Description

We are seeking a highly skilled Senior Executive, Property Management & Customer Service to join our team at Wing Tai Malaysia Property Management Sdn Bhd. In this role, you will be responsible for providing exceptional customer service to our tenants and landlords while ensuring the smooth operation of our properties.

Key Responsibilities:
  • Customer Service: Resolve complaints lodged by tenants and landlords in a timely and effective manner.
  • Unit Readiness: Ensure vacant units are ready for occupancy by conducting thorough inspections and implementing necessary repairs.
  • Check-in/Out and Documents: Handle check-in/out procedures and maintain accurate records of related documents.
  • Defects Management: Identify and rectify defects in a timely manner, documenting all issues and resolutions in our DMS system.
  • Vacant Unit Maintenance: Perform routine cleaning and ventilation tasks to maintain unit condition.
  • Expenses Monitoring: Track and manage expenses, preparing memos and purchase orders as needed.
  • Concierge Team and Resident Activities: Monitor concierge team performance and engage with residents to ensure a harmonious living environment.
Requirements:
  • A Diploma in hospitality/property management or administration is required.
  • Minimum 4 years of experience in customer service in the hospitality or property sector.
  • You must be customer-responsive and action-oriented, with a quick response to complaints received and the ability to resolve issues effectively.
  • Practical and able to handle complaints from difficult residents.


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