Technical Solutions Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

About Us:

HTC Global Services is a leading provider of IT solutions and services. We specialize in delivering comprehensive solutions that cater to the diverse needs of our clients across various industries.

We are committed to providing exceptional customer service and support, leveraging our expertise in cloud infrastructure, software development, and technical support to drive business success.

Job Description:

We are seeking a Technical Solutions Lead to join our team. As a Technical Solutions Lead, you will be responsible for designing, implementing, and managing complex technical solutions using Amazon Connect, Microsoft Teams, and other technologies.

Your primary focus will be on ensuring the delivery of high-quality technical solutions that meet the needs of our clients and stakeholders. You will also be required to collaborate with cross-functional teams to ensure smooth system integration and deployment.

  • Strong understanding of Amazon Connect architecture and its components.
  • Experience with software development using languages such as Java, Python, or C#.
  • Ability to design and implement secure and scalable software systems.
  • Familiarity with DevOps practices and tools, such as Jenkins, Docker, and Kubernetes.
Key Responsibilities:

The key responsibilities of this role include:

  • Designing and implementing technical solutions using Amazon Connect and other technologies.
  • Collaborating with cross-functional teams to ensure smooth system integration and deployment.
  • Ensuring the security and scalability of technical solutions.
  • Providing technical support and guidance to junior engineers and other stakeholders.
Requirements:

To be successful in this role, you must have:

  • A strong understanding of software development principles and best practices.
  • At least 5-10 years of experience in software development and architecture.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively in a team environment.
  • Excellent communication and customer service skills.

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