Automation Process Excellence Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia EPF Malaysia Full time
Job Overview

The Automation Process Excellence Specialist will play a pivotal role in driving business process automation initiatives, leveraging their expertise in RPA technologies and process improvement methodologies to deliver impactful results.

Key Responsibilities
  • Innovation and Process Excellence: Conduct thorough analyses of existing business processes to identify areas suitable for automation. Utilize DMAIC methodology and lean techniques to improve processes prior to automation, ensuring seamless transitions and minimal disruption to daily operations.
  • Demand Management and Stakeholder Collaboration: Manage the process pipeline, overseeing process demand and measuring the cost-benefit of proposed automations. Collaborate closely with stakeholders at all levels, gathering requirements and feedback for continuous process optimization.
  • Requirements Gathering and Documentation: Prepare detailed business cases for proposed automations, outlining expected benefits, required investments, and risk assessments. Gather and document comprehensive business requirements in the Process Design Documents (PDD), capturing the current (As-Is) process and proposing the future (To-Be) process.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or related qualification recognized by the government.
  • Minimum 5 years of experience in business analysis, process improvement, or related fields.
  • Familiarity with working with automation tools and proficiency in process mapping or documentation is preferred.
  • Strong analytical and problem-solving skills, with experience using DMAIC or other Lean/Six Sigma methodologies.
  • Adept at stakeholder management, facilitating requirements-gathering sessions, and driving consensus.
  • Experience in change management, user training, and project coordination.
Language and Working Environment

English language proficiency is essential, as well as ability to articulate technical concepts to non-technical audiences. Malaysian citizen status is required, with eligibility to work in Malaysia without any restrictions.

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